Services
OUR SERVICES
Customer Service
What you can expect from us is customer service that works quickly, competently and always in a friendly manner. We will go the extra mile for your requests.
Team of Professionals
Our team is well networked on all sides. (Not clear what you mean by last sentence.) We work as a team, with on loyalty and trust our highest values. This makes us reliable partners for customers and suppliers, interacting in a personal way.
Fast
Processing
We keep order lead times as short as possible and deliver on our promises. We always keep our stock of materials under control, so our customers can rely on availability and fast delivery. If there is ever a delay for purely external reasons, we pull out all the stops to ensure immediate replenishment.
Fast
Sampling
Thanks to our own sample warehouse, we can quickly deliver any desired sample. Our network of couriers also helps. We pledge you will receive the ordered raw materials for your product developments delivered to any location on time.
After-Sales Service
We are constantly optimizing our service at a high level. Therefore, we review internal processes and we gratefully accept feedback and suggestions from our customers. Moreover, we inform as soon as possible about products or important changes in raw materials – including after the sale.
OUR SERVICES
Tech-Support
Our tech support accompanies customers throughout the duration of a collaboration. This starts before the order is placed and continues after delivery. For us, this is essential – an attitude that our customers really appreciate.
Consultation
We support the work on your projects through every phase. Our technical know-how will help you to determine the desired raw materials from an abundance of exclusive specialties. Likewise, we answer all your questions, accompanying you through your development processes.
Guideline Formulations
We give you access to an extensive catalog of guide formulations for your development projects. In addition, our confidential relationships with raw material producers and their laboratories enable us to serve you even with very specific questions and requests.
Trend Presentations
We also have access to raw materials for future trend products. Thanks to the close relationships we have with our customers, we keep them constantly up to date about trends and ideas. This happens online, by courier or in personal presentations at the customers' locations.
OUR SERVICES
Regulations
Of course, we understand that our customers rely on the regulatory approval of their products. This applies un each and every one of their markets. That's why we advise and support them in all matters relating to this essential area.
Product Information
We constantly store updated product information in our database, including dossiers on products with specifications and safety data sheets. In addition, our trust relationships with raw material manufacturers also meet the requirements of our customers.
Regulations
It is mandatory for us to be fully compliant with country-specific regulations and directives. Thus, we guarantee the compliance of our products with REACH.
Needs of our Customers
In the choice of raw materials, we also advise our customers on regulatory specifications. Incidentally, the regulatory process is greatly simplified because most of the raw materials are approved worldwide.
Complaints
Our suppliers consistently adhere to the maximum requirements for the purity and safety of raw materials. However, if there are any complaints regarding quality, we address them efficiently. This capacity comes from our close cooperation with our suppliers.
Scantex AG
Obere Wiltisgasse 50
8700 Küsnacht
Switzerland
Phone +41 44 912 20 20 E-Mail Mon–Fri 08.00 a.m. – 05.00 p.m.